Information about Forax Insurance Distributor

In accordance with regulations, Forax takes all appropriate measures to detect and address conflict of interest situations and ensures the primacy of client interests.
ACPR Autorité de Contrôle Prudentiel et de Résolution 4 place de Budapest CS 92459 - 75436 Paris Cedex 09

Handling Complaints

Forax is an agent of LSA Courtage, and it is their advisors or their supervisors in case of difficulty who are authorized to respond to you as soon as possible.
If resolution with your usual contact is not achieved, you can contact the Complaints Department by:
  • email at reclamations@lsa-courtage.com
  • mail at LSA Courtage - 18 rue des deux gares 92500 Rueil-Malmaison
Every effort will be made not to exceed the following deadlines:
  • 10 business days from the sending of the complaint to acknowledge receipt, unless we are able to provide you with a response within this period.
  • 2 months between the date of sending the complaint and the receipt of the response.
If, due to the complexity of the situation, this two-month period cannot be met, you will be informed.
Any information related to a dispute can be obtained by contacting LSA Courtage customer service (non-premium rate number).
In any case, you can contact the Insurance Mediator, an external personality acting independently, at the following address:
The Insurance Mediation TSA 50110 75441 Paris Cedex 09
The information necessary for contacting the mediator, their scope, and the mediation procedure are detailed in the mediation charter available on the Insurance Mediator's website.